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Student Grievance Policy & Refunds

Our Cancellation & Refund Policy

The Student Grievance Policy aims to provide equitable and orderly processes to resolve student concerns and disputes. Grievance: A formal difference or dispute between a student and a school employee regarding the interpretation or application of non-academic policies, procedures, or the provision of services. A grievance may involve:

  • Failure to provide services as outlined

  • Arbitrary or discriminatory actions by staff

  • Policies applied unfairly or inconsistently

  • Administrative errors in application of policies
     

Students should first attempt informal resolution with the instructor or office staff before submitting a formal written grievance to school administration.

1. Course Cancellation Policy

Students must notify America’s Best AMT Courses of cancellation in writing at least 30 to 60 days before the course start date. Failure to provide timely notice may result in loss of tuition and additional penalties, as outlined in your agreement.

2. No Refund Policy

Upon execution of this enrollment agreement, all tuition and payments are strictly non-refundable, including, but not limited to:

  • Voluntary withdrawal

  • Failure to attend or complete

  • Schedule conflicts

  • Cancellation for any reason

3. Definition of Refund

A “refund” is not a return of money. It is defined exclusively as a one-time course extension, not to exceed 30 calendar days from the original start date. This definition is governed under:

  • Arizona Revised Statutes § 44-1522 (deceptive practices)

Course Extension Policy

Students may request a one-time extension if unable to attend their scheduled course. All requests must be:

  • Submitted via email to amt@americasbestcc.info

  • Sent at least 7 days before the original start date

  • Reviewed for seat availability and administrative approval

Approved extensions will:

  • Not exceed 30 calendar days

  • Be granted only once

  • Require the student to complete the course within the new timeframe


By requesting an extension, the student waives all claims to any form of refund, including partial, and acknowledges agreement to all refund and extension terms.
 

Failure to attend the rescheduled class within the new timeframe will result in loss of tuition, and the student must re-enroll at the current rate. This policy is enforceable under: Arizona Revised Statutes §§ 44-1522 and 12-548(A)(1)

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